jaya Casino & Sportsbook Data Care

This page describes what we collect when you use jaya and how we keep that data protected. We at jaya take your privacy seriously. When you register, deposit, wager, or withdraw on our platform, you share personal and financial information with us. We use encryption, secure storage, and strict access controls to safeguard your data on jaya.

We collect only the information necessary to operate our service, verify your identity, process your payments, and comply with regulations. We do not sell your data to third parties. We do not use your information for marketing without your consent. Our jaya team follows data-protection principles aligned with applicable regulations in the jurisdictions we serve, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

This policy explains what data we collect, how we use it, who has access to it, and what rights you have. If you have questions about how we handle your data on jaya, contact our support team.

What Data We Collect on jaya

We collect personal information when you register on jaya: your full name, date of birth, email address, and phone number. We use this information to create and manage your account, verify your identity, and contact you about your account on jaya.

We collect identity verification documents when you complete KYC on jaya: a copy of your government-issued ID (KTP, passport, or driver's license) and a recent address proof (utility bill, bank statement, or rental agreement). We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations.

We collect activity data when you use jaya: your wagers, game selections, deposits, withdrawals, login times, and IP addresses. We use this data to detect fraud, monitor account security, calculate your tier status and cashback eligibility, and improve our platform on jaya.

We collect device and browser information: your device type, operating system, browser type, and approximate location (based on IP address). We use this to optimize jaya for different devices and to detect unauthorized access to your account.

How We Use Your Data on jaya

We use your data on jaya to:

• Create and manage your account, process your deposits and withdrawals, and settle your wagers
• Verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations
• Detect and prevent fraud, money laundering, and unauthorized access to your account on jaya
• Calculate your VIP tier status, weekly cashback, referral rewards, and bonus eligibility on jaya
• Respond to your support inquiries and resolve disputes
• Improve our platform, fix bugs, and develop new features on jaya
• Comply with legal obligations and cooperate with law enforcement when required

We do not use your data on jaya for marketing or promotional purposes without your explicit consent. If you opt in to marketing communications, we send you emails about new promotions, game releases, and account updates. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email from jaya.

Who Has Access to Your Data on jaya

Your data on jaya is accessible only to our staff who need it to perform their jobs: account managers, fraud analysts, customer support, and compliance officers. We limit access based on the principle of least privilege—each team member sees only the data necessary for their role on jaya.

We may share your data with third-party service providers who help us operate jaya: payment processors, identity-verification vendors, and cloud-hosting providers. These vendors are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your data to advertisers or data brokers.

We may disclose your data if required by law, court order, or government request. We comply with legal obligations in the jurisdictions where we operate jaya. If we receive a request for your data, we will notify you unless legally prohibited from doing so.

How We Protect Your Data on jaya

We use SSL encryption to protect data transmitted between your device and our servers on jaya. All sensitive data—passwords, payment information, identity documents—is encrypted both in transit and at rest. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits.

We require strong passwords on jaya and recommend enabling two-factor authentication (2FA) for additional security. 2FA requires you to enter a code sent to your email or phone when you log in or withdraw funds, protecting your account even if your password is compromised.

We conduct regular security assessments and penetration testing on jaya to identify and fix vulnerabilities. We maintain incident-response procedures to address any data breaches quickly. If we discover unauthorized access to your data on jaya, we will notify you and relevant authorities as required by law.

How Long We Keep Your Data on jaya

We retain your personal data on jaya for as long as your account is active. After you close your account, we retain your data for a period required by applicable regulations—typically three to seven years—to comply with anti-money-laundering and tax obligations. After this retention period, we delete or anonymize your data on jaya.

We retain transaction records on jaya longer than personal data because they are required for regulatory compliance and dispute resolution. We retain identity-verification documents on jaya for the duration of your account plus the regulatory retention period.

Your Rights Regarding Your Data on jaya

You have the right to request correction of inaccurate data on jaya. If your name, email, or address is incorrect, contact us and we will update it.

You have the right to request deletion of your data on jaya, subject to legal and regulatory requirements. We may retain some data if we are legally obligated to do so. Contact our support team to request deletion.

You have the right to object to certain uses of your data on jaya, such as marketing communications. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email from jaya.

International Data Transfer

Our servers on jaya may be located outside your jurisdiction. When you use jaya, your data may be transferred to and stored in countries other than where you reside. By using jaya, you consent to this international transfer. We apply the same security and privacy protections to your data regardless of where it is stored on jaya.

Contact Us About Your Data on jaya

If you have questions about how we handle your data on jaya, or if you want to exercise your rights regarding your data, contact our support team. We respond to data-privacy inquiries within 30 days. You can also contact us through your jaya account dashboard or by email.

We are committed to protecting your privacy on jaya. This policy may be updated from time to time to reflect changes in our practices or applicable regulations. We will notify you of material changes by posting the updated policy on our platform on jaya. Your continued use of jaya after an update constitutes acceptance of the new policy.